We are providing a 100% money back guarantee that you will love our course if you actually pursue it. Course fee paid on LastBell is not refundable as a general rule. However, we are introducing an exception to this, only for a limited time and only for our Test Prep courses.

We understand that it may be difficult for people new to the world of online learning to feel confident and fully understand the power of an online course or a career development program. Especially, when such a programme requires extensive investment of time, energy and money.

What we can do here to allay such fears is to offer a money back guarantee. Hence, we are introducing this refund policy as laid down in the following few paragraphs.

If a student enrols into our online course from lastbells.in and does not clear the eligibility test after following the course as per our methodology, they can claim back the amount they have paid towards the course as a refund within 15 days of the result declaration, on the following conditions:

1. If a student enrols into our online course from lastbells.in and does not clear the eligibility test after following the course as per our methodology, they can claim back the amount they have paid towards the course as a refund within 15 days of the result declaration, on the following conditions: 
    
   • Such a person, before claiming a refund must have attended all the live online classes from the date of enrolment till the date of the exam. Attendance in class also must be complete, for instance, if you attend a 60 min class for only 30 minutes, it doesn’t count as proper attendance. Watching a recording of the class does not qualify as attending the live class., 
   • Attempted and cleared a minimum of 5 Mock Tests successfully on our platform. 
   • Proof of attempting the examination must be provided 
   • Proof of failure in the exam must be provided 
      
2. The intention behind the condition is that only those who actually use the course with full participation but still are unable to clear the exam can claim a refund. One should not be able to claim a refund without actually undergoing the course properly. However, if one diligently follows the course and still fails the eligibility test, then we are happy to refund such a student provided that they raise such a within 15 days of the eligibility test result declaration.
3. After the 15th day is over, counted from the official date of eligibility test result declaration, no refund request shall be entertained. No request will be entertained before the official results are out either.
4. If a student has missed completing the required number of tests or classes within the course duration, a refund request cannot be entertained. To qualify for this refund policy, one needs to attend classes properly, participate, respond and fully experience the course curriculum. If one joins a class for less than the full duration of the class, for any reason whatsoever, it shall not qualify as proper engagement. Similarly one must submit assignments with a genuine intention of learning and not just to discharge themselves from the task.
5. In conclusion, once a student enrols for a course and takes all the coursework and accomplished them as suggested and if s/he still does not clear the eligibility test, s/he may request a refund by writing to info@lastbell.in within the next 15 days after the result declaration. We will check whether the refund criteria above are met and provide him/her a no-questions-asked refund. If they are not met, the refund request will be declined. 
6. After the 15th day, we will not be able to honor any refund request. We may take a maximum of 60 days to refund the money to the source from which it was paid. However, we try to refund within 14 days after a valid request is made. 

6.1. No refunds will be provided for the classes, which a student has already attended.

6.2. All the requests for cancellation of classes are to be mailed at info@lastbells.in

6.3. Request for refund by a student will be considered valid only if it’s made from the registered email id of the student.

6.4. A student is required to cancel classes for a subject, at least 24 hours before the upcoming class for that particular subject.

6.5. Upon cancellation of classes by a student, a refund request will be considered by e-Tuitions only if it’s reasonable. Upon receiving the refund request, we will look into the same and initiate the process of accepting/ rejecting the said refund request. Student will be informed of the acceptance/ rejection of the refund request via mail on their registered email id.

6.6. If e-Tuitions discontinues or cancels classes for a subject, then we will refund the amount paid by the student directly to their wallet. This refundable amount shall not exceed the total amount paid by the student.

6.7. If classes for a subject are discontinued by e-Tuitions, before the completion of the total number of classes, then the refundable amount towards the student will be calculated on the basis of remaining classes.

6.8. The refund amount will be credited directly to the wallet of the student. The student can use this amount to pay for any class he/she takes in future. The refunds will not be processed to the bank account (from which the payment was made by the student).

The problem with providing a course fee refund is that all courses are run as a batch and therefore we admit a limited number of students in each batch. If a person leaves in the middle, it becomes very troublesome for us to fill the vacancy in that batch. Still, we are taking this 100% refund policy as a challenge - that every student who will commit to our courses and teaching methodology properly will see immense benefit and s/he will have no reason to back out even with a full refund.

Clarifications to Refund Policy

How will my attendance be logged on the Last Bells system for the purpose of the refund policy?

Please note that it is mandatory to attend the classes in live mode only to be eligible to claim refund. Also key in your first and last name in order for us to identify and record your attendance. If you attend a class under an incognito or incorrect name, we will not be able to log your attendance. 

What should I do if I am facing technical issues?

In case a student is unable to fulfil a particular condition which is barring them from claiming a refund successfully, and such non-fulfilment is because of a technical error, we may create an exception if the student can prove that they raised a complaint to info@lastbell.in with the relevant screenshots and time stamps of the particular error.

I paid booking fees but I have changed my mind now and want a refund. 

Please note that all kinds of booking fees are non-refundable. The only exception is when the learner completes enrolment by paying the fees, and raises a request in compliance with the refund policy. 

When is the 30 day period for attendance and submission of assignments counted from?

Please note that the 30 day period for attending classes starts from the date of the first concept session of the batch. Attendance is not mandatory for onboarding sessions and feedback sessions, but highly recommended to benefit from the course.  

All assignments allocated to the learners within the first 30 days must be duly submitted, even if their due date falls after the 30-day period. For example, if an assignment was given on the 28th day and it is due on the 35th day, such assignment must also be submitted.

I have attended one or two and don't find the course suitable for me. I want to raise a refund request right away. 

Premature refund requests will not be entertained. You must continue to participate in the course and comply with all the requirements of the policy. All refund requests must be raised within the time period of 30th to 45th day.